Document Management

Document Management
Need to improve information flow, speed up your business and ensure regulatory compliance?
Enterprises of all types–from small businesses to large government organizations–rely on Kodak’s document management experience and technology to use critical information for better business decisions. Our solutions include managed services, onsite implementation, easy-to-use technology and comprehensive services consultancy to feed your business the information it needs.

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Managed Services and Solutions Support and professional services Scanners Software solutions

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Government Solutions Financial Services Solutions Back Office Operations

Business Challenges and Opportunities

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Back office: Inefficient processes impact cost and customer satisfaction

What we refer to as ”the back office” is seldom singular. Back-office operations are usually a mix of disparate technologies and platforms. These are the legacy of generations of product and service introductions, or mergers and acquisitions. As a result, back-office operations are frequently inefficient, costly to maintain and prone to error. By using technology solutions and automating work processes, successful firms can mitigate lost revenue opportunities and improve customer satisfaction.

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Finance: Tumultuous times call for fast and flexible responses

Financial services firms are challenged by changing market dynamics. Many banks, investment firms and loan companies are transaction-oriented but highly motivated to become more customer-oriented. They want to deliver faster, more customer-responsive services, while managing to tighter budgets. And yet, financial services transactions are among the most paper-intensive of all industries. By using technology solutions and automating work process steps, firms can successfully reduce duplication, streamline operations, remove manual processes and achieve integration among business units.

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Government: Pressure grows to provide timely delivery of records

Government agencies face increasing pressure to provide timely delivery of records that are trustworthy, complete and more widely available to citizens. Delays in answering information requests are disappointing to the constituents that governments serve. The inability to produce records in a timely fashion can create legal issues due to missed deadlines. By using technology solutions and automating work process steps, government organizations can make critical information available to constituents, the public and internal customers quickly, securely and cost-effectively.

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Industry Trends

Keep up on the latest industry trends.

Big data defines a new dimension for document management

Governments are pursuing initiatives for greater transparency and accountability

Open Government mandates are leading to a modernization of record-intensive government services. eGov initiatives can take advantage of advances in cloud computing. At the same time, stringent rules about securing highly sensitive information in the age of sophisticated hackers and state-sponsored cyber-attacks are on the rise. Calls for greater transparency, security and efficiency will accelerate the public sector’s move to digital document management(PDF).

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Financial firms deal with market uncertainties

Financial institutions face unprecedented economic uncertainty and intense competition on a global scale. U.S. regulations in the wake of the 2008 financial crisis and the current financial crises in Europe and Greece will impact profitability in the global financial industry. Technology can enable better customer connections and experiences. Calls for greater regulation, security and efficiency will accelerate the banking sector’s move to digital document management.

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Mobility, social media and cloud computing

Data is flooding into and through enterprises at a growing pace. And communications channels are multiplying as well. Decentralized business processes create challenges – and opportunities – for back-office processes. The distributed nature of branch offices makes it easier to balance workloads across geographically dispersed locations and ensure a standard response to requests. And mobile technologies allow knowledge workers to access information from wherever they are and respond to requests on the go. Calls for greater responsiveness, security and efficiency will accelerate the adoption of digital document management in back-office operations.

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The information organizer that won’t take up your whole desk... or your whole day.
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Customer successes

Mortgage banker saves time and money with document management solution.
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Featured service

Global bank transforms back-office operations.
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Products & Services

Applications

Business Challenges and Opportunities

Back office: Inefficient processes impact cost and customer satisfaction

Finance: Tumultuous times call for fast and flexible responses

Government: Pressure grows to provide timely delivery of records

Industry Trends

Big data defines a new dimension for document management

Financial firms deal with market uncertainties

Mobility, social media and cloud computing

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Connect with Us

Featured product

Customer successes

Featured service