 | |  | | | | | | |  | Installation and Support | | Are there any issues installing the Kodak All In Home Center Software on the same PC with the Kodak Picture Saver System Application software?Installing or upgrading the All In One Printer Software on the same PC as the Picture Saver Scanning Software may remove the registry entries for the Picture Saver scanners (PS410/810, PS450, s1220). This will incapacitate the Picture Saver Scanning Software. Most likely, the Picture Saver product registration screen will appear instead of the application's splash screen, and you will be prompted to register the product. If this occurs, re-load and re-register the Picture Saver Scanning Software. | | What is the difference between the two separation modules provided with my KODAK Picture Saver Scanning System?The KODAK Picture Saver Scanning System is shipped with a KODAK Standard Separation Module and a KODAK Gentle Photo Separation Module. The Standard Separation Module is recommended for use with documents as well as photos that are difficult to separate. Refer to the User Guide for installation instructions. | | What languages are supported?The KODAK Picture Saver Scanning Software supports the following languages: English, French, German, Italian, Spanish, Portuguese-Brazilian, Netherlands, Chinese (Simplified), Chinese (Traditional), Czech, Japanese, Korean, Russian and Turkish | | What are the software installation requirements?When installing the KODAK Picture Saver Scanning Software: - Shut down all applications, as the PC will require a reboot to finalize the installation
- Do not power up the scanner(s) until the software installation is complete
- There is no need to uninstall previous versions of the Picture Saver Scanning Software, the installer will automatically update the currently installed version if one exists.
| | If I uninstall my KODAK Picture Saver Scanning Software, will I lose the photos that I have scanned?No. Your JPEG (and TIFF on the PS810) image files will remain stored on your hard drive. | | What do I do if my hardware key does not work?If you have problems with the hardware key, call the Kodak support center. The Kodak support center representative will diagnose and provide instructions to resolve the problem. | | How do I replace a lost hardware key?Lost or stolen keys can be replaced at a reduced price while the KODAK Picture Saver Scanning System is under a Service Maintenance Agreement. Call the Kodak support center for details on replacing a lost hardware key. You will need a proof of purchase to request a replacement. | | During installation of the KODAK Picture Saver Scanning Software, what should I do if I already have another product installed that uses the same kind of hardware key?During software installation you may get a prompt that asks, “Do you want to keep your current version of WIBU software?” Please select to install the version from the KODAK Picture Saver Scanning Software CD. Do not install older versions of WIBU software on the PC as that may disable the WIBU software for the KODAK Picture Saver Scanning System. | | What is a wk1128 wkwin32.dll error?This error message occurs if you did not install the WIBU software that is on the KODAK Picture Saver Scanning Software CD. If you receive this message while trying to use the KODAK Picture Saver Scanning System, reinstall the Picture Saver Software and, if prompted, select to install the WIBU software. The software upgrade will automatically install the correct version of the WIBU software. |
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