AUR (Advanced Unit Replacement) from Kodak is the faster, smarter alternative to depot repair. You’re assured next-day delivery of a replacement unit to help assure your ongoing productivity. Kodak Service & Support is adding 2 Year AUR Care Kits on popular manufacturers which protects your budget from price increases and unplanned bills
Kodak will replace your covered scanner* as needed if it is not operating correctly with a replacement unit that’s shipped quickly to your location. It’s as easy as letting us know that you need a replacement unit when your original becomes inoperable. To make it even easier, we offer phone support, next-business day-replacement, and our trusted service organization for true peace of mind and protection.
Help Desk is available to answer all your questions:
- Monday–Friday, 8:00 a.m. to 5:00 p.m. your local time
- 1-800-3KODAK3 (1-800-356-3253)
Next-business-day product replacement
- Simply call and your replacement scanner will be delivered the next day, shipped at no charge
- Quick turnaround time helps you meet tight deadlines and critical production schedules
- It’s like having a backup scanner without the cost!
Industry-certified, customer-acclaimed service and support from Kodak
- Recognized as a global leader, Kodak Service & Support offers peace of mind through smarter people, processes, and technologies
- Our ability to maximize productivity and minimize downtime is based on the experience of over 3,300 trained, certified professionals in 120 countries
- Award-winning Kodak Service & Support is one of the largest, most experienced service organizations in the industry
- We’re committed to your satisfaction—customers have been giving us some of the highest customer satisfaction ratings for years
* Consumables are not covered under service contracts, unless specifically noted.