| How can I purchase a KODAK Care Kit?KODAK Care Kits can be purchased through resellers of KODAK Document Imaging products. |
| Who do I call when I need service?If the equipment needs to be repaired, you can call Kodak for service and support in the United States at 1-800-3KODAK3. |
| When should I purchase a KODAK Care Kit?Extended Warranty Care Kits should be ordered at the time you purchase your equipment. If you recently bought equipment without a Care Kit, you can buy a Care Kit within 90 days of the equipment purchase from your KODAK Authorized Imaging Reseller. Post Agreement Care Kit should be purchased before the expiration of the new product warranty, or previous Care Kit coverage expires. Support Services Care Kits may be purchased at any time, depending on the service purchased. Installation and training packages should be purchased along with the equipment, however, other services such as operator training can be used to provide initial or refresher training as needed. PM Care Kits may be purchased at any time when your equipment is covered by a Kodak Maintenance Agreement. |
| What is included in the KODAK Care Kit? |
| Who do I call when I need service?If the equipment needs to be repaired, you can call Kodak for service and support numbers below (Please provide the equipment K# or serial number) USA | 1-800-356-3253 | Canada (except Toronto and the
province of Quebec) | 1-800-268-1567 | Toronto | 1-416-766-8400 | Province of Quebec | 1-800-268-1534 | |
| Why has Kodak changed to a Virtual (e-mail) Care Kit?Virtual Care Kits will allow for a faster turnaround time on order fulfillment. Virtual Care Kits will be issued within hours compared to days or even weeks. No shipping of a physical box is involved. |
| What should I do if I can’t open the .pdf file containing the Care Kit?The pdf files can be saved to your computer drive. To open the file you need Adobe Acrobat Reader. It is free and can be downloaded from http://www.adobe.com/products/acrobat/readstep2.html |
| How to register a Care Kit if you don't have access to the Internet?If you do not have access to the internet there are 2 other ways to register a Care Kit - You could simply call Kodak and register
- Your reseller could register it for you
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| Will the “Care Kit Box” continue to be offered?For a short period of time there will be an overlap, but the intent going forward is to offer Warranty Extensions, and Post Warranty coverage in the virtual format only. |
| How do I activate the coverage of my Care Kit?To activate the coverage it is best to register the Care Kit on-line, via fax or telephone with Kodak within 10 days of purchase. Remember Kodak doesn’t know you are eligible for service until the Kit is registered with us. |