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Multi Vendor Services

Multi Vendor Services

Kodak Alaris Alaris has been supporting document scanners from Fujitsu, Canon, and Panasonic for over a decade! Our goal is to make your life easier… one phone number to call and one primary Field Engineer that you know and who knows your business.

The advantages of Kodak Alaris Alaris Service & Support over manufacturer-provided service really add up!

One-call-does-it-all service

  • Reduce the complexity of managing multiple service providers by relying on Kodak Alaris as your source for maintenance and other professional services.

Comprehensive geographic coverage

  • Hundreds of experienced, highly trained, badged Field Engineers (not subcontracted) throughout the world

Clearly defined escalation process

  • Incorporating various levels of technical expertise and management within Kodak Alaris

Proven customer success

  • 80+ years of customer-acclaimed award winning performance
  • 98% of customers rate Kodak Alaris Alaris in the top 3 boxes as "excellent/ very good/good"*
  • 87% first time fix rate

Flexible, affordable options

  • Onsite, AUR, and up to 24x7x4 support

Service Portfolio Guide