Download a PDF version of this story.
PMSLIC spends less time, saves more space with document imaging system featuring Kodak Scanners
Even 10 years ago, the PMSLIC Insurance Company—a leading carrier of medical professional liability insurance serving more than 5,500 physicians in Pennsylvania and Delaware—was running out of room.
As Lisa Rowe, PMSLIC Business Systems Analyst, recalls, “We really had no choice but to enter the world of digital document management, even if at first it was only to transfer cancelled policies and closed claims into an electronic dead file.”
Lightening the load
The Pennsylvania Medical Society formed PMSLIC in 1978 at a time when commercial insurers were pulling out of the market. The Society wanted to establish a company that would be a stable source of professional liability insurance for the medical profession on a long-term basis. Today, PMSLIC is the carrier of choice for professional liability insurance among individual physicians in Pennsylvania.
Back in 2004, PMSLIC moved its corporate offices 15 miles from Harrisburg, PA to Mechanicsburg, PA. Storage space in the new facility was still at a premium, and the firm had little appetite to move tons of archival documents from its legal, marketing and customer service areas.
“By this point, we knew our company had barely scratched the surface of what digital storage and workflows had to offer. It would take a few more years, coinciding with the installation of our first KODAK i620 Scanner, to start to realize substantial productivity gains and operational efficiencies associated with enterprise content management,” Rowe says.
Selecting a solution for productive results
PMSLIC chose Vertafore’s ImageRight Content Management and Workflow PMSLIC spends less time, saves more space with document imaging system featuring KODAK Scanners Solution to fit the specific insurance needs of the company. As part of the ImageRight Solution implementation, two KODAK i620 Scanners were installed. More recently, PMSLIC added KODAK i40 and KODAK i1440 Scanners.
“KODAK Scanners were recommended as a complement to our ImageRight Solution implementation,” says Rowe. “The ImageRight Solution is insurance-specific, and we’ve been very pleased with the expertise provided by Vertafore and the evolution of our content management solution in terms of increased productivity, improved workflow and reduced costs. We have great confidence in Vertafore and the ImageRight Solution, and believed that if they thought KODAK Scanners were ideal for us, they would be. And that faith has been rewarded.”
Professional liability company is overwhelmed by paper documentation archives and struggles with inefficient manual retrieval system.
Decrease document storage needs while achieving productivity gains and enhanced customer satisfaction associated with ECM systems.
Two KODAK i620 Scanners, one KODAK i40 Scanner, KODAK i1440 Scanner and Vertafore’s ImageRight Content Management & Workflow Solution.
“What impressed me most about these Kodak Scanners is the combination of speed and quality that is simply awesome.”
~ Lisa Rowe, PMSLIC Business Systems Analyst
The system began to pay productivity dividends quickly, Rowe recalls. “What impressed me most about these KODAK Scanners is the combination of speed and quality that is simply awesome. While we haven’t conducted a formal productivity study to date, I get a very strong sense from my personal observations that we are a significantly more efficient enterprise than we were three years ago. And there are other initiatives we’re about to launch that should boost the performance of our workflow even further.”
PMSLIC also appreciates their KODAK Scanners’ advanced image processing capabilities that minimize operator intervention while handling a high volume of mixed documents at full rated speed.
Currently, all claims-related documents and invoices are scanned and enter the workflow via the ImageRight Solution. Looking down the road, all documentation and communications related to active policies will be captured as well. In other areas, a new KODAK i40 Scanner has been installed in PMSLIC’s human resources department to handle personnel files and other confidential documents, while a KODAK i1440 Scanner recently was placed in the mailroom to handle daily mail.
“Mornings are extremely busy once the daily mail arrives, and typically, our scanners are running non-stop throughout the first half of the day,” Rowe noted. “That’s why it’s so critical that our scanning equipment operates without a hiccup. We have no problems whatsoever with jamming, and our KODAK Scanners require very little maintenance.”
No more lost and found
Rowe acknowledges that employees are now able to get a great deal more accomplished during the day, since everything is available on their electronic desktop. Thanks to the ImageRight Solution, several authorized users can access the same file simultaneously, electronic workflow replicates the insurer’s business processes, and more and more useful features of the ImageRight Solution are being systematically implemented.
“We have certainly put an end to people searching for lost files. Now that all documents are immediately accessible and searchable, we can provide an even higher level of customer service. This dedication to customer delight has always been one of the foundations of our company’s success.”