KODAK Service & Support helps your customers get the most out of their equipment investment. Take advantage of Kodak's infrastructure, including people, systems, and tools.

KODAK Service & Support offers:

• Global Support for Your Global Requirements - Kodak has more than 4000 people dedicated to service, worldwide.
  
  
• Fully Trained and Dedicated Personnel - Field engineers are located in most major cities across the globe.
  
  
• Flexibility in Program - Tailored to your specific needs and business model - Parts Management, Call Management, Contract Management, Help Desk
  
  
• Customer Loyalty and Satisfaction - You can give customers the services they need, enhancing their experience.
  
  
• A Total Solution - Including service with an equipment sale gives your customers an ongoing total solution to their business needs.
  
  
• Sustained Source Of Differentiation and Customer Contact - With today's complex technologies, KODAK Service & Support sets you apart with high-tech expertise that adds value to your product.
  
  
• Increased Revenue Potential - You can include service with every product sale to help drive additional revenue and increase margin.
  
  
• Product Pull - Quality KODAK Service & Support often sells the second, third, and fourth machine.
  
  
• In-Service Product Feedback
  • Product performance (calls, labor hrs, and parts usage per unit/yr)
  • Customer Satisfaction
  • Product Integration
  • Pricing (Ongoing/Renewal)
  • Business Reviews
  • Product Life Cycle Management (service terms, discontinuance, pricing strategies)
    
    
• In-Development Service Engineering
  • Ensure products are designed with service in mind
  • Drive continuous improvement through corrective action
  • Define service practices and diagnostics
  • Develop content for service publications and training courses
    
    
• Kodak's Help Desk: Your Technical Support Partner - For service and support of sophisticated document imaging and storage systems, our Help Desk provides a full range of services.
  
  
  • Create a Program to Meet Your Needs
    • Technical phone support
      • End-users
      • Field Engineers
    • Dispatch
    • Level 1 support
      • Captures customer information
      • Answering FAQs
    • Level 2 support
      • Detailed troubleshooting and problem resolution.
      • Includes some testing, validation, remote diagnostics, detailed analysis
    • Level 3 support
      • Engineering or software development level
      • API level support and bug fixes
        
        
  • Reports - Receive complete, consistent call tracking reports and valuable data for your monitoring and analysis.