KODAK Service & Support for i4000 Series Scanners
Standard
Warranty: | 1-year Warranty – On-site (6-month for Japan) - Coverage is for one (1) year from date of scanner purchase.
- Japan: 6 Month from date of scanner installation.
- Standard SLA: M-F 9:00-17:30 Next Business Day on site
- Priority Response will be offered.
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3 Year
Extended
Warranty: | 3-year Warranty – On-site - Coverage is for three (3) years from date of scanner purchase.
- Standard SLA: M-F 9:00-17:30 Next Business Day on site.
- Priority response will be offered.
- 3-year extended warranty for both hardware and software is available as well.
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5 Year
Extended
Warranty: | Offers the following: - Coverage is for five (5) years from date of scanner purchase
- Standard SLA: M-F 9:00-17:30 Next Business Day on site.
- Priority response will be offered.
- 3-year extended warranty for both hardware and software is available as well.
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| EMA: | Offers the following: - Options of one year and Multiple-year EMA are available for purchase for post-warranty.
- Standard SLA: M-F 9:00-17:30 Next Business Day on site.
- Priority response will be offered.
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| Tailor-made packages are available in each cluster to meet different customer needs, such as 24x7, more PM’s, etc. |