FREDERICK, Md., and ROCHESTER, N.Y. , November 06 - In a move to further enhance customer service on imaging hardware both manufactured and distributed by The Crowley Company, KODAK Service and Support, a unit of Kodak’s Document Imaging business, has been signed onto a technical services agreement.
“This is a beneficial alliance for our customers,” said Christopher Crowley, President, The Crowley Company. “KODAK Service and Support will provide outsourced maintenance and support on a variety of our Mekel Technology and Zeutschel copying and scanning equipment where it makes geographic sense. For the many clients located outside of our immediate mid Atlantic region, this agreement will mean quick turnaround on standard service agreement visits and immediate repair needs. These are precise, sensitive machines and we would only trust their care—and our clients’ care—to a provider with the reputation of Kodak’s.”
The Crowley Company will continue to hold all customer agreements and be the sole point of customer contact. Kodak will be the preferred subcontractor when in the geographic area of need. All training of the KODAK Service and Support personnel will be provided by either The Crowley Company, which owns and manufactures Mekel Technology microfiche, microfilm and aperture card scanners, or Zeutschel in Germany. The Crowley Company is the exclusive North American distributor for Zeutschel products. Both Mekel and Zeutschel equipment are typically used by those with a need to accurately digitize large volumes of in-house archival material including, among others: service bureaus, private and public institutions such as universities, libraries, museums and collections, government agencies, publications and corporations.
“We’re looking forward to working with The Crowley Company to deliver world class service and support to its customers,” said J. Patrick Welch, Director of United States Service Sales, Document Imaging, Kodak’s Graphic Communications Group. “Our multivendor service and support is known throughout the imaging market for customer satisfaction ratings consistently over 98 percent, global reach, quality of service, and, most importantly, the high quality and capability of our people.”
“We couldn’t be more pleased to offer this opportunity to our customers,” said Crowley. “This is a relationship that serves everyone involved and is one more step toward our goal of being the superior customer service provider in our industry.”
KODAK Service and Support is made up of more than 3,000 professionals reaching more than 120 countries. It is a leading multi-vendor integrated services provider, delivering consulting, installation, maintenance and support services for the commercial printing, graphic communications, document imaging and data storage industries. KODAK Service and Support professionals are uniquely qualified to provide services that control costs, maximize productivity and minimize business risk.
About The Crowley Company
Incorporated in 1981, The Crowley Company is a digital and analog film technologies company headquartered in Frederick, Maryland with manufacturing divisions (Mekel, Extek and HF Processor brands) in Compton and San Dimas, California. With over 100 employees, The Crowley Company provides an extensive number of digital document and film conversion services to the publishing, commercial, government and archive sectors and also manufactures, sells and services high-speed microfilm, microfiche and aperture card scanners, microfilm duplicators, film processors and micrographics equipment.
(Kodak is a trademark of Eastman Kodak Company.)
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