KODAK Service & Support is one of the largest, most experienced service organizations in the industry. With people and parts located across the world, Kodak is equipped to handle your service and support needs for your Kodak scanners, as well as other leading manufacturers of scanner products.

Depending on the product, coverage includes:

• Telephone support: KODAK Service & Support from 8 AM to 5 PM, Monday through Friday, customer local time
  
  
• Advance Unit Replacement: Next-business-day delivery of an exchange unit, or a Kodak Service Representative might assist in the unit's exchange
  
  
• On-Site KODAK Service & Support from 8 a.m. to 5 p.m., Monday through Friday, customer local time. Which includes:
  • Travel, labor, and repair parts
  • Preferential response
  • Service by Kodak employed service representatives
  • Preventative maintenance on applicable products
  • Total service call protection

Kodak Care Kits are available as Extended Warranty Care Kits, Post Warranty Care Kits, and Support Service Care Kits.