KODAK Service & Support for Storage Systems -- Maximize Your Uptime, Minimize Your Issues
Once you're covered, you know exactly what expenses will be, so you avoid unexpected costs and sudden blows to your budget. One phone call brings prompt, expert service for hundreds of storage products from many manufacturers (see the Service Portfolio Guide), so you no longer have to keep track of multiple vendors. You’re served by one of the largest, best-trained service organizations in the world, boasting over a 95 percent customer satisfaction rating!
It's peace of mind for greater performance:
- Service offerings customized to your exact needs
- Over 500 Field Engineers in the U.S.; more than 1,200 worldwide
- Highly trained service professionals who receive continuous training for certification and ongoing recertification
- Parts available at worldwide, national and local depots
- Exceptional on-site, help desk and depot service
- Ideal way to maximize productivity and extend life of your valuable equipment
- Storage Systems we service.
WHEN YOU CALL, WE RESPOND
What can you expect when you work with KODAK Service & Support? All this, and more:
- 24/7 trouble call reporting and technician dispatch
- Two to four-hour response and restore times (in most metropolitan areas)
- Extensive on-site break-fix capabilities
- Synchronization of parts and labor
- Automated escalation procedures
- Repair depot for less mission-critical problems
- Advanced Parts Replacement
- Preventive maintenance and upgrades
- Global logistics infrastructure
- Web-based customer access for call logging, parts and labor tracking
