KODAK Service & Support for Workgroup Scanners
KODAK Products are backed by our award winning Service & Support.
Warranty: | |
Response Time: | - Approximately 7-10 business days
- The customer is responsible for mailing in the scanner to a Kodak repair facility. Kodak will repair and return the scanner to the customer.
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KODAK Care Kits: | - 2-Year AUR Warranty Enhancement (upgrades your product mail-in warranty to 2-years of AUR service from the date of scanner purchase.)
- 3-Year AUR Warranty Enhancement (upgrades your product mail-in warranty to 3-years of AUR service from the date of scanner purchase.)
- 1-Year Post Warranty AUR Maintenance Agreements (provides 12-months of AUR coverage.)
- Installation and training options available
Show me more about Care Kits. |
Support Services | We offer training, site services, systems optimization and administration, equipment setup, and consulting services - all designed to help you make the most of your KODAK Document Imaging Products. For service and repair contact Kodak at 1-800-356-3256. For Care Kit information contact your local reseller. |
Keep your equipment running at peak performance.
- Image quality
- Reliability
- Throughput - Speed - Productivity
KODAK Service & Support Means Quality
- Kodak Field Engineers are Product Experts (not just trained)
- Prompt response with computerized dispatch
- Parts stocked locally and nationally
- Back ups for the backups
- Experienced and stable field force
- Defined call escalation process
- Total Service Call-more than just repair
- Continuous field force training
- Customer satisfaction a priority
We're here for you.
